FAQ about dongguan xinzhou & hubeixinhai

Q: Are you trading company or manufacture? A: We are both manufacture and trading company. We have over 15 years' professional experience as an industrial drying equipment manufacturer. Q: Do you provide OEM ODM service? A: Yes. We have our own R&D team to customize your machine plan. Q: How about the production capacity of your company? A: Our factory covers area about 15000M² and produces machines 1500+ sets per year. Q: How could we trust you and your company for the first transaction? A: Our company has more than 15 years professional experience. We cooperate with a lot of big customers, such Panasonic, Threebond, Hisilicon, HUAWAEI, etc. Welcome to our company and watch our plant production condition any time. Q: What kind of certificate do you have? A: CE&ISO Q: How long is your warranty? A: One year after the arrival of the goods. Q: What about your delivery time? A: Normally within 25 working days against down payment. Q: What about the package of your export product? A: We use standard export wooden case with foam inside. Q: Can we visit the factory? A: Yes, welcome. We have two factories, one is in Dongguan, Guangdong Province; The other is in Xiangyang, Hubei Province. Q: What’s your payment term? A: 30% advance payment and balance before shipping. Q: How long does it take to produce? A: Usually, it will takes about 45 days after received the advance payment. And the accurate schedule will be provided before production. Q: What about your after-sales service? A: Don’t worry. We provide online support. If you have any questions after received the goods, just feel free to contact with us. We will try our best to solve it for you.



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